Shipping policy

  • At Rachael Lauren Home, we believe in best in class service. That's why we offer complimentary delivery for all orders.
  • Each of our cushions is individually made to order, ensuring it is created exclusively for you. Our standard lead time is approximately 6-8 weeks from the date of purchase.  We believe in slow, considered design. Every cushion is handmade with care, using carefully sourced fabrics and bespoke finishes. This artisanal approach takes time, but ensures a truly unique piece, crafted to the highest standard.
  • Because each item is bespoke, we are not able to offer express delivery. However, we always strive to complete and deliver your order as swiftly as possible within the quoted timeframe. Your cushions will be beautifully packaged and delivered via a trusted courier service, arriving safely and ready to enjoy in your home.
  • As each cushion is made exclusively to order, all sales are final and therefore non-refundable. We kindly encourage you to double-check your selections before placing your order.