Refund policy

At Rachael Lauren Interiors, every cushion is individually handcrafted to order, designed exclusively for each client. This bespoke approach means that your piece is entirely unique and made with the utmost care and attention to detail.

For this reason, we kindly ask that you make your selections carefully, as all orders are final. We are unable to accept returns, refunds, or exchanges on any item.

If you have any questions regarding fabrics, finishes, or specifications before placing your order, our team will be delighted to assist you to ensure your choices are perfect for your home.

In the rare instance that your order should arrive damaged or faulty, please contact us within 48 hours of delivery so that we can review and resolve this for you.